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Product Materials
Shipping Information
Do I have to become a member to order?
What is your return policy?
Do you offer volume discounts?
Do you offer C.O.D.?
Do you offer international shipping?
Do you ship to Alaska, Hawaii, and other U.S. territories?


Product Materials
Alabastrite Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items should not be washed with water as they are painted with water soluble paints. Jade Porcelain Jade porcelain is a made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Used for night lights due to its high degree of translucency. Stoneware White clay with fine ground stone. Working with stoneware demands great expertise. Safe for use in microwaves and conventional ovens. Patchwork Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. Twelve layers of lacquer are added, and the item is hand polished to a high gloss between each layer. Hong Tze To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color. Frosted Acrylic Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. The drama of frosted glass without the weight. Dolomite A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

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Shipping Information
When you order online, your shipping will not be automatically calculated when you check out. Starting September 2008, shipping & Handling is $15 for orders under $70, and $35 for orders of $70 or more. These rates apply for all orders using standard shipping to 48 States. So you never pay more than $35 for ground shipping for unlimited order totals! No Minimums or Maximums! Orders are shipped via UPS Ground. I ship out of California or Wisconsin. From the date of order until date of delivery ranges from 3 to 10 business days, depending on the distance. Shipping to Alaska, Hawaii, Virgin Islands, Guam, or Puerto Rico, your cost for shipping to these locations is 25% of the total cost of your items, or $30, whichever is greater. I do not ship to Canada or any other international destinations. We apologize for the inconvenience.

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Do I have to become a member to order?
There is no membership fee or contract.

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What is your return policy?
If you are unhappy with any item for any reason, simply return it to us within 15 days of receipt and I will be happy to refund the cost of the item, less a 15% restocking fee. Shipping fees are not refundable. You are responsible for the shipping cost to return the item(s) to me. Items must be returned in their original packaging and in good condition. No credit will be given for items if they are not in their original box with original packaging, no exceptions. In the case of a damaged item, please e-mail me within two days with the item number and nature of the damage. I can usually simply issue a refund or replacement (no shipping charge), whichever you prefer. If our Quality Control Department wishes to see the damaged item or we require the item to receive compensation from the shipper, we may ask you to return it to us, and of course I would pay for the return shipping in that case.

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Do you offer volume discounts?
My flat fee of just $35 maximum for ground shipping, for orders of unlimited size, is essentially a volume discount. If your orders are typically over $1,000, you are saving substantially on shipping. At the same time, smaller customers enjoy the best possible pricing with no minimum order requirements. This system has proven to be beneficial to my customers of all sizes. If you will be ordering 250 or more of a single item, I do offer a 10% discount. Your discount will be refunded to your credit when your order is processed (it will not appear on the website). Or you may call or fax in your order.

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Do you offer C.O.D.?
Sorry, all orders must be paid for upfront before the order is processed

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Do you offer international shipping?
I do not ship internationally.

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Do you ship to Alaska, Hawaii, and other U.S. territories?
Shipping to Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands is 25% of your item total, with a $30 minimum shipping charge.

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Last Updated: 30 Aug 2008 17:02:53 PDT home  |  about  |  terms  |  contact
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